Shipping policy

Shipping Policy

Thank you for shopping with Dreamhead. We're committed to getting your order to you in a timely and transparent way.

Processing Time Orders are processed within 2–5 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Shipping rates are calculated at checkout based on your location and order weight. We ship across Canada and to select international destinations.

• Domestic (Canada): Standard shipping typically takes 5–10 business days.
• International: Delivery times vary by destination, generally 10–21 business days. Customers are responsible for any applicable customs duties or import taxes.

Delays While we do our best to meet estimated delivery windows, delays may occur due to carrier disruptions, weather, or high-volume periods. We appreciate your patience.

Lost or Damaged Packages If your order arrives damaged or goes missing, please contact us at [your contact email] within 14 days of the expected delivery date and we'll make it right